Quality Analyst with English
Location:Kraków

Function - Operations

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of the Quality Analyst with Polish/English

Responsibilities:
  • Take vital steps to ensure quality metrics are met by assessing accurate samples and supervise process improvement initiatives
  • Investigate issues of inaccurate decisions to understand the root cause(s) and implement corrective steps to boost the quality
  • Track team reporting, present audit findings, provide feedback and coaching to agents to improve quality,
  • Provide insights and innovative ideas to improve quality and collaborate with training team to help develop agent quality improvement plans
  • Define / update quality frameworks to match the workflows
  • Provide instant feedback for correction and keep an eye on potential quality issues
Qualifications:    
Minimum qualifications: 
  • Advanced level of English, min B2.
  • Advanced level of Polish, min. C1
  • Solid understanding of quality metrics
  • Previous experience in Quality Management
  • Experience working as an Agent in content moderation
  • High School Degree
  • This job will request working from Monday to Friday from 9 AM – 5PM schedule with the possibility to work in the weekends.
Offer:
  • Attractive salary
  • Stable job offer - employment contract
  • Various trainings (initiating, soft skills)
  • Possibility of development
  • Benefits (Insurance, Luxmed, Multisport, Lunch pass card, additional vacation days, biking policy).
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