Quality Analyst with German

Shifts Timing: Flexible Shifts

What we do:

At Cognizant, we are dedicated to helping the worlds leading companies build stronger businesses - helping them go from doing digital to being digital.

In Poland, our offices are located in Gdansk, Wroclaw, Krakow and Warsaw. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant!

Quality Analyst will be responsible for:
  • Conducting remote & live audits of cases
  • Evaluating the resolution provided by the agent based on the quality audit checklist
  • Providing feedback to associates on daily tasks
  • Creating dashboards on audit performance
  • Identifying knowledge gaps
  • Suggesting improvement plans and providing refresher trainings
  • Working closely with TL to drive team performance across process and locations
Requirements, Key Skills and Experience:
  • C1/C2 Level of English and German (spoken & written)
  • C1/C2 Level of any other European Language (spoken & written) will be an asset
  • Problem solving capabilities and analytical skills
  • Excellent communication skills
  • Excellent time management skills
  • Team player & Proactive
  • Knowledge of basic quality tools (Google Sheets)
  • Able to drive quality initiatives in the team
  • Previous Quality Analyst experience
  • Experience in feedback delivery & feedback management
  • Proven track of self development and team development activities
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.